Human services workers are dedicated to helping people improve their lives. The term “human services” includes social work, psychology, case management, and child welfare. Generalists in Human Services receive core educational courses in the liberal arts, social sciences – particularly sociology and psychology – and humanities. They also learn a wide range of interventions and skills that can be adapted to specific populations in different service settings, such as residential treatment facilities, correctional facilities, group homes, halfway houses, youth services agencies, mental health facilities, and substance abuse treatment programs. The generalist skills include: interviewing, observing and recording pertinent information, implementing treatment plans, advocating for clients, conducting group sessions, and mobilizing community resources.
Some of the roles performed by Human Services workers are: counselor to those who need support, broker to help people access community services, teacher of daily living skills, advocate for those who are unable to advocate for themselves, mediator between clients and agencies, and caregiver to children, elders and disabled adults.